FAQ

Warranty

• What is Dragon’s warranty policy?
  All Dragon Sunglasses and Goggles are warranted for 2 years against anything that we do during production. Stuff you do, like scratch the lenses or let your dog eat them, we don’t.
• How do I make a warranty claim?
  Do you still have the receipt for the sunglass or goggles? An official receipt must be provided for the warranty service to proceed without charges. If proof of purchase is not provided, the product will be treated as a repair and will incur a charge.There are two options for making a warranty claim or having your sunglass repaired:
  Option 1 – You can take them back to any Dragon stockist and have them send them off to us. Please contact us directly or use the store locator to find a Dragon store near you.
  Option 2 – You can send them directly to us via Australia Post. Please find below the postal address.Please send your product in a cardboard box, not an envelope, via Register or trackable mail or courier to guarantee their safe arrival.
  Please include a letter concerning your claim. Make sure to include your name, telephone number and address.”
• Australia Warranty & Repairs address:
  Warranty Department
  Attn – Marchon Eyewear Australia
  C/ – Dragon Alliance South Pacific
  – Unit 2, 14A Baker Street, Banksmeadow, NSW 2019, Australia
• New Zealand Warranty & Repairs address:
  Att: Warranty & Repairs Department
  Tritan Imports
  44a Tritan Ave
  Mount Maunganui 3030
  New Zealand”

Exchange

• What is Dragon’s return & exchange policy?
  Our product has a satisfaction guarantee or you may return it within 30 days of the shipment date for a refund of the item price. Customers will be responsible for all shipping costs unless the item received was damaged. All returns must be in their original product packaging. If an item was damaged during shipment please contact us immediately (keep the packaging so we may file a claim). Please call us directly to organise a Return Authorisation # (RA) prior to returning or exchanging your purchase.

General Questions

• How do I find stores that carry Dragon products?
  Visit our Store Locator to find your nearest Dragon stockist https://dragonalliance.com.au/discover/store-locator/ 
• How do I purchase new or replacement sunglass lenses?
  You can contact our warranty department to purchase new/replacement sunglass lenses. You can call them at 1800 032 065 (toll free within Australia) 0800 316 728 (toll free within NZ) or e-mail customerservice@dragonalliance.com.au.
  You can also visit your nearest Dragon stockist and have them order the replacement lens for you.
• What is the difference between non-polarized lenses and polarized sunglass lenses?
  All our lenses are made of high quality materials. These materials offer high clarity, while also being lightweight and durable. Our non-polarized lenses offer 100% UV protection, but our Performance Polarized lenses take it a few steps further. To see all the features of our Performance Polar lenses read the answer below.
• What is Performance Polar?
  Performance Polar is Dragon’s most advanced and durable form of polarized lenses and is the standard for all Dragon polarized sunglasses. With the hydrophobic and oleophobic coatings, your lenses will be resistant to water, dirt, and oil and eliminate 99.9% of surface glare. Performance Polar lenses are offered in contrast enhancing lens tints so you can enjoy the quality of this superior technology in a variety of colours.
• What is Ionization?
  Ionization is a multi-layer mirrored coating for rich colour options and added glare reduction.
• What should I use when cleaning my lenses?
  Sunglass Lenses
  We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.
  Mild soap and water are fine to clean your lenses. You can also use the provided cloth bag or a similar type fabric that will not scratch the lens. Gently dab or wipe when cleaning the lens. Try to avoid using a scrubbing motion.Goggle Lenses
  We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.
  Use the provided cloth bag to clean the lens. The bag is made of materials designed to not damage or scratch the lens. If you need to wet the area, dampen the cloth bag with a little bit of water only and gently dab the area. Avoid a scrubbing motion.
  The inner clear part of the lens has an anti-fog treatment. Please take extra precaution when needing to clean this specific area. Gently dab the lens. Do not wipe or scrub the area.”

Terms & Conditions

• TERMS AND CONDITIONS OF TRADE
  We welcome you to the Dragon Alliance South Pacific (referred to hereafter as Dragon) website and thank you for visiting. We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using Dragon’s website you agree to the following terms. In addition, when you use any current or future version of the Site, you also will be subject to the terms and conditions of this Agreement.
  When we make changes, we will post those in a new Terms of Use Agreement. Your use of the Site following any such modification constitutes your agreement to the terms of the modified Agreement. You should visit this page periodically to learn of any changes to this Agreement.
  Throughout the site, the terms “we”, “us” and “our” refer to Dragon. Dragon offers this website, including all information, tools and services available from this site to you, the user, upon condition of your acceptance of all terms, conditions, and policies stated below.
  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors.
  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
  
• Definitions“ACL” means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended.“Agreement” means any agreement for the provision of Products to the Customer.“Change Of Mind Basis” means where a Customer seeks or wishes to return a Product or Products for any reason other than where the Customer has a legal right to make such return.“consumer” is as defined in the ACL.“Customer” means the party placing the Order with Dragon Alliance South Pacific.“Dragon Alliance South Pacific” means Marchon Eyewear Australia Pty Ltd (ACN 001 611 829) trading as Dragon Alliance South Pacific.“Force Majeure Event” means an event beyond the reasonable control of a party including, without limitation, accident, act of God, act or threats of terrorism or war, breakdown, epidemic, pandemic, natural disaster, sustained inclement weather, import or export or travel restrictions, industrial dispute, lockout or strike.“GST” means the Goods and Services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) and its associated Regulations as amended.“Order” means an offer by a Customer to purchase Products from Dragon Alliance South Pacific.“Products” includes any goods, services or materials supplied by Dragon Alliance South Pacific to the Customer.

  “Site” means the website https://dragonalliance.com.au/, or any other website controlled or operated by Dragon Alliance South Pacific on which the Products are advertised and sold.

  “Terms” means these Terms and Conditions of Trade.

• ApplicationUnless otherwise agreed by Dragon Alliance South Pacific in writing, the Terms apply exclusively to every Agreement and cannot be varied or replaced by any other terms.Dragon Alliance South Pacific may amend or vary these Terms at any time, and such amendments or variations will apply to Orders placed after the date of such notice.
• Acceptance of Order
  The Customer may place an Order for Products.Dragon Alliance South Pacific may refuse to accept any Order and may accept any Order in whole or in part.An Order is accepted when Dragon Alliance South Pacific accepts the Order, which may occur in writing or by electronic means, and once the Customer has made payment in full.Except as set out in these Terms, to the maximum extent permitted at law:
  Orders accepted by Dragon Alliance South Pacific may not be varied or cancelled by the Customer; and there is no right of return of Products on a Change Of Mind Basis.
• PriceThe price of the Products shall be as indicated on the Site.Dragon Alliance South Pacific may change its published prices at any time, and such changed published prices will apply to any Orders placed after the date of such change.Unless otherwise indicated, the price includes GST.The Customer is liable for delivery, freight, handling and shipping costs, in the amounts and in the manner indicated on the Site at the time of placing its Order.
• PaymentUnless otherwise agreed in writing, the Customer must make payment in full at the time of placing its Order for the Product.A service fee may be added to the price where payment is made by way of a credit card, where such service fee is notified to the Customer prior to being incurred by the Customer.
• DeliveryUnless otherwise agreed in writing, Dragon Alliance South Pacific will arrange delivery of Products the subject of an accepted Order for which payment has been made in full.Dragon Alliance South Pacific will use reasonable endeavours to meet any estimated or requested dates for delivery of Products, but the failure of Dragon Alliance South Pacific to meet any such estimated or requested deliver time shall not entitle the Customer to treat that contract as breached or repudiated.To the maximum extent permitted at law, Dragon Alliance South Pacific shall not be liable for any loss or damage or expense arising from failure by Dragon Alliance South Pacific to deliver the Products in accordance with any estimated or requested delivery time.The risk in the Products and all insurance responsibility for theft, damage or otherwise passes to the Customer immediately upon delivery to the Customer’s nominated address.
• WarrantyThe benefit of the warranty set out in clauses 7 and 8 (Warranty) are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods or services which cannot be excluded, restricted or modified.If the Customer is a consumer, the following applies:Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure is not a major failure.Dragon Alliance South Pacific warrants that for the warranty period listed in paragraph 8 from the date of purchase it will replace or repair, at its sole discretion, any of its Products that are defective in manufacturing materials or workmanship, according to its policy as follows:This Warranty does not apply to Products that have been altered, broken or damaged by misuse, tampered with in any way, or where the fault arises from a failure to follow the recommended Product care or maintenance instructions provided with the Products;Dragon Alliance South Pacific does not warrant against normal wear and tear, accidental frame or lens damage, including heat damage, or scratched or broken lenses that were not defective when received by the Customer;Dragon Alliance South Pacific reserves the right to replace any faulty frame or sunglasses with what it fairly judges to be a similar style as available, should this be necessary;In no event shall the liability of Dragon Alliance South Pacific under this Warranty for defective Products exceed the invoiced price of the Products concerned.A person claiming under this Warranty must:cease using the Products immediately in the event of a defect or fault; andcontact and return the Products to Dragon Alliance South Pacific and provide proof of purchase, full details of the alleged defect or fault, and any other relevant documents.Dragon Alliance South Pacific can be contacted at:Phone:1800 251 025
  Email: customerservice@marchoneyewear.com.au or returns@marchoneyewear.com.au
  Address: Unit 2 14A Baker Street, BANKSMEADOW NSW 2019Unless otherwise agreed in writing by Dragon Alliance South Pacific, a person claiming under this Warranty is responsible for expenses associated with their Warranty claim (including costs of return).
• Claims and ReturnsThe provisions of this clause are subject to clause 9.6.The Customer shall inspect the Products on delivery. Any Products that are apparently defective, or which are not in accordance with the Customer’s Order, may be returned within fourteen (14) days of delivery for verification in accordance with clause 9.3. The Customer must include each original packaging (including case) of the Products with any returns.No credit or replacement shall be given unless and until Products so returned have been verified as being defective or otherwise valid for return. The Customer shall be liable for the reasonable costs and handling fees of Dragon Alliance South Pacific where the returned Products prove not to be defective or otherwise valid for return.All returns must be addressed to Dragon Alliance South Pacific at Unit 2, 14A Baker Street, Botany Grove Business Park, Banksmeadow, NSW 2019 and must be free from any freight encumbrances associated with the return.To the maximum extent permitted at law, all freight, handling and other charges in relation to returning Products (other than Products not ordered, or verified by Dragon Alliance South Pacific as defective) are the responsibility of the Customer. Products being returned must be sent by courier or registered post, to ensure proof of delivery is obtainable. Risk in the Products being returned only passes to Dragon Alliance South Pacific once Dragon Alliance South Pacific has received and/or signed for them.Nothing in this clause limits any remedy available for a failure of the guarantees in sections 56 and 57 of the ACL.
• Set-offThe Customer shall not be entitled to set off against or deduct from the price of Products sold any sums owed or claimed to be owed to the Customer by Dragon Alliance South Pacific.
• SiteDragon Alliance South Pacific:may modify or vary the Information contained on the Site, change or discontinue any feature or part of the Site, or change the hours of availability of the Site, without notice or liability;will use reasonable endeavours to ensure that the Site is available continuously, but does not guarantee that access to the Site will be continuous or uninterrupted;does not guarantee, warrant or make any representation as to the accuracy, adequacy, currency or reliability of the information published on the Site;does not represent or warrant that the Site is free from human or mechanical error, technical inaccuracies or other typographical errors or defects;does not guarantee, warrant or make any representation that use of the Site will not cause damage or that it is free from any virus or defects.
• Disclaimer and Limitation of LiabilityExcept as these Terms specifically state, or as contained in any express warranty provided by Dragon Alliance South Pacific in relation to the Products, the Agreement does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the Products, the Site, or any contractual remedy for their failure.Except to the extent of any liability imposed by the ACL, Dragon Alliance South Pacific is not liable for any indirect or consequential losses or expenses suffered by the Customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.To the maximum extent permitted at law, Dragon Alliance South Pacific’s liability arising under an Agreement is limited, at its election, to one or more of:replacement of Products or the supply of equivalent goods;repair of Products; orpayment of the cost of the actions described above.The Customer assumes all risk and liability of loss, damage or injury to persons or to property arising out of the use or possession of the Products or any part of them, unless recoverable from Dragon Alliance South Pacific on the failure of any statutory guarantee under the ACL.The Customer acknowledges that:
  it has not relied on any service involving skill and judgement, or on any advice, recommendation, information or assistance provided by Dragon Alliance South Pacific in relation to the Products or their use or application; and
  it has not made known, either expressly or by implication, to Dragon Alliance South Pacific any purpose for which it requires the Products and it has the sole responsibility of satisfying itself that the Products are suitable for the use of the Customer.Nothing in these Terms is to be interpreted as excluding, restricting or modifying, or having the effect of excluding, restricting or modifying, the application of any State or Federal legislation application to the sale of goods or supply of services that cannot be excluded, restricted or modified.
• Force MajeureSubject to these Terms, neither Dragon Alliance South Pacific nor the Customer is liable in any way howsoever arising under these Terms to the extent it is prevented from acting by a Force Majeure Event. Nothing in this clause 18 operates to excuse the Customer from any obligation to pay money to Dragon Alliance South Pacific.If either party is prevented from acting by a Force Majeure Event, that party must:
  promptly notify the other party of the existence and expected duration of the Force Majeure Event;
  take all reasonable steps to alleviate or remedy the effect of the Force Majeure Event; and
  subject to these Terms, resume performance of the obligation prevented by the Force Majeure Event as soon as practicable after the Force Majeure Event ceases.
• Waiver of TermsA party’s delay or failure to exercise any right, power or privilege available to it under these Terms will not operate as a waiver thereof or preclude any other or further exercise thereof or the exercise of any right or power.
• Proper LawThese Terms, and any Agreement, are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia, and the parties agree to submit to the exclusive jurisdiction of the courts of the State of New South Wales, the Federal Court of Australia, and courts entitled to hear appeals from those courts.
• GeneralIf any provision of these Terms shall be invalid, void, illegal or unenforceable, and cannot be read down, the relevant provision will be severed from these Terms and the remaining provisions shall not be affected, prejudiced or impaired.Dragon Alliance South Pacific may assign or licensee or subcontract all or any parts of its rights and obligations hereunder without the Customer’s agreement or consent.